Help & Support
Find a guide, get answers to common questions, or contact us for a hand.
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Frequently asked questions
How do I share my booking page?
Open Public page in your dashboard, then use the share button to copy or share your page link. Customers can browse your published services and request a booking from that link.
Why is a date or time unavailable?
Check your working hours, blocked dates, minimum notice, service duration, booking buffer and resource availability. If event areas are enabled, customers must choose a supported area first. Confirmed bookings and active payment holds can also use up capacity.
Does a new request reserve a slot?
A new request waits for your review and does not reserve a slot. After approval, a booking requiring payment holds the slot for three hours while the customer pays. A booking without upfront payment is confirmed on approval.
Do I need to enable online payments?
Online payments are optional. If you want to collect deposits or full payments, connect your payment provider and set the payment requirement for each service. Customer payments go to your connected provider.
What should I include when contacting support?
Describe what you were trying to do, what happened and the page you were on. Include a booking reference if relevant. You can attach a screenshot after opening email or WhatsApp. Keep passwords and payment credentials out of your message.