Terms of service

These Terms are between you and TRLABS TECHNOLOGIES (202603175570). TempahJer provides booking pages, availability tools, notifications, subscription billing, and connections to payment gateways. A business listed on a booking page is the provider of its own service. TempahJer does not perform that service or decide its quality, availability, cancellation policy, or final price.

By creating a workspace or sending a booking request, you agree to these Terms and our Privacy Notice. If you act for a business, you confirm that you are authorised to do so.

Business users sign in with Google. One Google account may belong to one TempahJer business workspace. The owner controls its team members, service information, accepted areas, availability, prices, payment settings, cancellation policy, and customer communications. The owner is responsible for keeping that information accurate and for complying with laws that apply to its services.

New vendors can sign up with their verified Google account, complete onboarding and publish a booking page. Existing waitlist accounts may receive a separate account-bound Starter offer when approved; this offer is not required for signup. It must have the rights to use any names, images, descriptions, and other content it uploads. TempahJer may remove content or restrict a workspace if it is unlawful, misleading, abusive, or creates a security risk.

Submitting a form sends a request to the business. The business reviews the details and may approve, decline, or discuss changes. It sets the final price before requesting payment. If no upfront payment is required, the booking is confirmed when the business approves it. If a deposit or full payment is required, approval starts a three-hour payment window; the booking is confirmed only after the connected gateway verifies successful payment in time. An unpaid request can expire, and availability may then be released.

Customers should check the business name, service, date, location, final price, and cancellation policy before paying. A secure booking link is intended for its recipient and should not be shared publicly.

Customer payments go through the business's connected CHIP, Stripe, or BayarCash merchant account. The payment provider may charge transaction fees. TempahJer does not take a percentage of customer bookings. The business is responsible for its service, taxes, receipts, cancellation decisions, and refunds, subject to applicable law and its disclosed policy.

Refunds are reviewed manually. A business may offer a full, partial, or no refund according to the situation, its policy, and applicable law. Processing times and the ability to issue a gateway refund can depend on the provider and the merchant's available funds. TempahJer records and supports the booking and payment workflow but does not guarantee a business's performance or a particular refund outcome. This does not limit TempahJer's own obligations under applicable law.

The Free plan has the limits shown on the pricing page. Starter and Growth can be billed monthly or yearly through TempahJer's CHIP account. A yearly plan costs the equivalent of ten monthly payments, is charged upfront, and renews each year unless the owner schedules a change. Booking and WhatsApp allowances reset monthly during the yearly term. The owner can see the plan, invoices, usage, and pending changes in the dashboard.

Each submitted booking uses one booking allowance, including a booking later declined or left unpaid. WhatsApp notifications to the host and customer share the plan's monthly allowance. Each optional RM30 pack adds 50 bookings and 50 WhatsApp notifications for the current monthly usage period. Packs expire at the next monthly reset. On monthly plans, the owner may choose to repeat newly purchased packs on future monthly invoices and can stop that repetition in billing settings. There are no automatic usage overage charges. Provider transaction fees remain separate from TempahJer plan and pack prices.

If a renewal payment fails, TempahJer retries it during a seven-day grace period and tells the owner how to pay. Unpaid accounts may lose the ability to accept new bookings after that period. Contact us about billing errors; nothing in these Terms removes rights you have under applicable law.

Our Refund policy explains seven-day first-payment requests, renewals, add-on packs and billing errors. Our Digital delivery policy explains online access and payment verification. No physical goods are shipped.

TempahJer sends essential booking and account emails. WhatsApp updates to customers require their opt-in and depend on the configured sender and provider delivery. Businesses must use customer details only for legitimate booking and service purposes, respect customer choices, and protect access to their workspace. Our Privacy Notice explains how data is handled.

We work to keep the platform available and records accurate, but internet, hosting, payment, and messaging services can be interrupted. Do not use TempahJer to mislead customers, send spam, violate another person's rights, attempt unauthorised access, or interfere with the platform. We may pause access when needed to protect users, meet legal duties, or resolve overdue billing.

A customer should contact the business first about service delivery, schedule changes, cancellation, or a refund. Contact TempahJer if the booking page, notification, account, or platform payment record appears wrong. To the extent allowed by law, TempahJer is not responsible for losses caused by a business's service or a third-party payment or messaging provider. We remain responsible for obligations that applicable law does not allow us to exclude.

We may update these Terms when the service changes and will give appropriate notice of material changes. Malaysian law governs these Terms, subject to mandatory rights that apply to you. Questions about TempahJer or these Terms can be sent to [email protected].