Refund policy

This policy applies to software subscriptions and add-on packs purchased from TRLABS TECHNOLOGIES (202603175570) through TempahJer. It does not cover payments for services booked with businesses using TempahJer.

You may request a refund within seven calendar days of your first paid subscription payment, whether monthly or yearly. We review each request individually, considering the reason, service usage and any access problems. Submitting a request does not guarantee approval.

Renewal payments and add-on packs that have been used are normally non-refundable for a change of mind. Contact us to review an unused pack or an exceptional circumstance. Duplicate charges, incorrect amounts and other billing errors are reviewed separately from the seven-day first-payment window.

Free plans and promotional access have no paid amount to refund. A refund request does not automatically stop a renewal or change your plan.

Open Settings → Plan and billing and choose Free to schedule a downgrade at the end of your current paid period. Your dashboard shows the effective date. You may need to reduce active services, team members or pending invitations to fit the Free plan before confirming; contact support if you need help. Scheduling a downgrade does not automatically refund the current period.

Email [email protected] from your account email. Include your business name, invoice or payment reference, payment date and the reason for your request. Do not send passwords, card details or API keys.

We will review the payment and reply with the decision or a request for more information. If approved, we will confirm the amount and any effect on your paid access or allowances, and arrange the refund through the original payment provider where supported. Processing and bank posting times vary; approval is not confirmation that funds have already reached your account.

For a deposit or payment to a business listed on TempahJer, contact that business directly. Its disclosed cancellation and refund policy applies to its services. TempahJer subscription refunds do not reverse customer booking payments.

This policy does not limit rights or remedies that cannot be excluded under applicable law. Read our Terms of service and Digital delivery policy for more about the service.